Maximized customer satisfaction, retention, and growth by developing strong customer relationships and a deep understanding of client business models using a background in technical implementations, project management and service delivery to help evolve customers' business strategies. Oversaw a portfolio of over twenty strategic e-commerce engagements with direct management of more than 10 e-commerce accounts in addition to a team of developers, digital marketers and account managers.
Led a team of developers while creating responsive e-commerce websites and extensions on Magento. Configured and maintained production infrastructure, optimized development operations workflows, pioneered new technology and standards, trained team members, participated in open source projects, on-boarded clients and engaged in community events.
Developed static and dynamic websites and applications for desktop and mobile platforms using modern technologies while maintaining backwards compatibility. Gained a familiarity with a variety of content management systems with a focus on WordPress. Trained clients on managing websites.
Led a design team tasked at creating professional advertisements for a variety of media outlets including print and web. Worked closely with sales representatives and clients to satisfy creative needs.
Assembled a student group and attained AIGA (American Institute of Graphic Arts) affiliation. Organized events, conducted weekly meetings & procured grants. Crafted multimedia campaigns to promote the group and its events. Provided design services to various campus organizations.
Coursework included illustration, photo manipulation, typography, web production, programming, advertising, desktop publishing & multimedia production.